We stand by our products and want to make sure you are 100% satisfied with your North & Mark coat or jacket. If you are unhappy with your coat or jacket, any unworn, unwashed and undamaged items with original tags still attached will be accepted for returns within 45 days. All returns are free of charge and return requests can be made at www.northandmark.com/a/returns. Just enter your 4 digit order number (ignoring any zeros or #'s in front of the number) and the email you used to make your purchase and a prepaid shipping label will be sent to you by email.
We unfortunately do not offer automatic exchanges at this time. If you need a different size or color, we recommend you initiate a return for your original purchase and then make another purchase of the size or color you wish to purchase.
For any other questions, issues or problems related to your return please contact us at firstname.lastname@example.org.